Guest Tracker Knowledge Base Issue # 952
| "Share was not detected" or "your license is restricted" message on startup
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Share not detected
Your license is restricted to "X" users
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| All
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| 9/7/2004
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| Guest Tracker PRO
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| Startup
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| Platform Independent
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"Share was not detected" message on startup.
You have just installed Windows XP SP2 or Windows Security Updates.
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This error is caused by
a) The Windows XP SP2 update. Remove this update from your system by using the "Restore Point" feature. See this link for more information:
http://www.microsoft.com/technet/prodtechnol/winxppro/support/restore.mspx
OR
b) Windows security updates numbers 873339, 885835, and 885836. Remove these updates from your system by going to Start > Control Panel > Add Remove Programs.
If you are using Windows XP, locate the entries for Windows XP Hotfix (SP2) Q873339, Q885835, and Q885836.
OR
Windows XP Hotfix KB885835, KB885836, KB873339
If you are using Windows 2000, locate the entries for Windows 2000 Hotfix (SP4) Q873339, Q885835, and Q885836.
Once you have removed SP2 or the Windows Security Updates, you may need to obtain a new authorization code from RezStream Support.
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